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Shirley Lacy

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Configuration management: expert guidance for IT service managers and practitioners

by Shirley Lacy First published in 2010
3 editions

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Achieving BS 15000 - Making Metrics Work

by Jenny Dugmore and Shirley Lacy First published in 2005
1 edition

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Managing End-to-end Service (Achieving Iso/Iec 20000)

by Jenny Dugmore and Shirley Lacy First published in 2007
1 edition

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Achieving Bs 15000. Making Metrics Work

by Jenny Dugmore and Shirley Lacy 1 edition

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Achieving ISO/IEC 20000 - Why People Matter

by Jenny Dugmore and Shirley Lacy First published in 2006
1 edition

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Achieving BS 15000 Why People Matter

by Jenny Dugmore and Shirley Lacy First published in 2005
1 edition

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Achieving ISO/IEC 20000

by Jenny Dugmore and Shirley Lacy First published in 2006
1 edition, 1 ebook
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Achieving ISO/IEC 20000

by Jenny Dugmore and Shirley Lacy First published in 2006
1 edition, 1 ebook

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Achieving ISO/IEC 20000 - Capacity Management

by Jenny Dugmore and Shirley Lacy First published in 2006
1 edition

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A Manager's Guide to Service Management

by Jenny Dugmore and Shirley Lacy First published in 2004
1 edition, 1 ebook
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Achieving ISO/IEC 20000

by Jenny Dugmore and Shirley Lacy First published in 2006
1 edition, 1 ebook
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Passing your ITIL® intermediate exams

by Shirley Lacy First published in 2010
1 edition, 1 ebook
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Achieving ISO/IEC 20000 - Integrated Service Management

by Jenny Dugmore and Shirley Lacy First published in 2006
1 edition, 1 ebook
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Achieving Bs 15000. Managing End-to-End

by Jenny Dugmore and Shirley Lacy 1 edition, 1 ebook
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Passing Your ITIL Intermediate Exams [PDF]

by Shirley Lacy, Office of Government Commerce, and Candace Tarin First published in 2010
1 edition

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A Managers' Guide to Service Management

by Jenny Dugmore and Shirley Lacy First published in 2006
1 edition

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ID Numbers

OLID: OL2801164A

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