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Inform-IT

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Service Rescue!: An Implementation and Improvement Guide for Incident Management

by Nicole Conboy, Inform-IT, and Jan Van Bon First published in 2017
2 editions

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Foundations of IT Service Management Based on ITIL® V3 (English version)

by Inform-IT First published in 2007
1 edition

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PDCA for ITIL: Metrics, CSFs and Workflows for Implementing ITIL Practices

by Kiran Kumar Pabbathi and Inform-IT First published in 2013
1 edition

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Designing and Transforming IT Organizations: Roles, Responsibilities and Organization Structures

by Job ten Hagen and Inform-IT First published in 2012
1 edition

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Service Level Management and the Service Manager: Roles, Responsibilities and Organization Structures for Managing Agreed Services

by William Redmond, Inform-IT, and Job ten Hagen First published in 2013
1 edition

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ID Numbers

OLID: OL4087642A

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