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James L. Heskett

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What great service leaders know and do: creating breakthroughs in service firms

by James L. Heskett First published in 2015
5 editions, 1 ebook
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Business logistics: management of physical supply and distribution. Student supplement : case problems and discussion questions

by James L. Heskett First published in 1964
4 editions

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Marketing

by James L. Heskett First published in 1976
3 editions, 1 ebook
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Service breakthroughs: changing the rules of the game

by James L. Heskett First published in 1990
3 editions, 1 ebook

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The Value Profit Chain : Treat Employees Like Customers and Customers Like Employees

by James L. Heskett First published in 2002
3 editions, 1 ebook

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Management von Dienstleistungsunternehmen: erfolgreiche Strategien in einem Wachstumdmarkt

by James L. Heskett First published in 1988
2 editions

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Managing in the service economy

by James L. Heskett First published in 1986
2 editions, 1 ebook
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Corporate Culture and Performance

by John P. Kotter and James L. Heskett First published in 2008
2 editions

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The service profit chain: how leading companies link profit and growth to loyalty, satisfaction, and value

by James L. Heskett First published in 1997
2 editions, 1 ebook

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Case problems in business logistics

by James L. Heskett First published in 1973
1 edition

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A cultura corporativa e o desempenho empresarial

by John P. Kotter and James L. Heskett First published in 1994
1 edition

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Business logistics: management of physical supply and distribution: Student supplement. Case problems and discussion questions

by James L. Heskett First published in 1964
1 edition

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Logistica & strategia

by Claudio Ferrozzi, Roy D. Shapiro, and James L. Heskett First published in 1987
1 edition

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Service success

by James L. Heskett, Jeffrey F. Rayport, and Harvard Business School Publishing Corpo... First published in 2003
1 edition

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Business logistics; physical distribution and materials management

by James L. Heskett First published in 1973
1 edition, 1 ebook
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Case problems and discussion questions [for] Business logistics, management of physical supply and distribution: student supplement

by James L. Heskett First published in 1964
1 edition

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Mein buntes Englisch- Bildwörterbuch.

by James L. Heskett First published in 2003
1 edition

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ownership quotient: putting the service profit chain to work for unbeatable competitive advantage

by James L. Heskett First published in 2008
1 edition

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La gestión en las empresas de servicios

by James L. Heskett First published in 1988
1 edition, 1 ebook
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Instructor's manual for Marketing and student resource manual

by James L. Heskett First published in 1976
1 edition

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ID Numbers

OLID: OL542644A

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